Privacy & cookie statement

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  1. General

    1. Privacy-sensitive data or personal data are processed through the websites converdo.com and conversionmonitor.com and all of its sub domains, part of Converdo B.V. (hereinafter: “Converdo”). Converdo considers careful handling of personal data of great importance. Therefore, we shall carefully process and protect personal data. In our processing we comply with the requirements of the Privacy Act. This means, inter alia, that we:
      1. clearly state the purposes for which we process personal data. We do this by means of this privacy and cookie statement;
      2. aim to limit our collection of personal data to only the personal data required for legitimate purposes;
      3. first request your explicit consent to process your personal data in cases requiring your consent;
      4. implement appropriate security measures to protect your personal data and also require this from parties that process personal data on our behalf;
      5. respect your right to inspect your personal data or have it corrected or deleted, at your request..
    2. Through our website we process different data for different purposes. Converdo is responsible for the processing operations. In this privacy and cookie statement we explain which personal data we collect and use, and for which purposes. We encourage you to carefully read this statement. This privacy and cookie statement was last updated on 29 November, 2016.
  2. Purposes of processing

    1. We process your personal data for the following purposes:
      1. to provide our service and all that is related, such as your payment for the services and providing support to the service;
      2. to grant access to your account on our website;
      3. to send the newsletter, if you have subscribed to it;
      4. to process the contact form on our website;
      5. to analyse the use of our website, allowing us to optimise it;
      6. to generate reports, benchmarks and statistical and analytical purposes.
  3. Profiling

    1. We may combine your personal data from different sources for profiling.
    2. We do this by analysing the use of our website and combining this information with public information. We use these profiles to gain insight into the interest of potential customers in our services, allowing us to focus our marketing efforts on a relevant target audience. Obviously, we will continue to guarantee your privacy at all times.
  4. Use of personal data

    1. By visiting our website you leave certain data with us. This may include personal data. We store and use only the personal data directly provided by you or data of which it is clear that they are provided to us for processing. We will not use the personal data for other purposes, unless you have given prior permission to do so. It concerns the following data:
      1. contact details;
      2. payment details;
      3. login details;
      4. company details;
      5. IP address;
      6. statistical data on the use of the website and the service.
      7. language data;
      8. country data;
      9. meta data.
  5. Retention periods

    1. We store your personal data no longer than necessary, taking into account the purposes of processing and any statutory retention periods.
  6. Newsletter

    1. We can contact you by e-mail and send you our newsletter, if you have given permission. Every communication in this manner shall include an unsubscribe option.
  7. Disclosure to third parties

    1. We will not disclose the information you have provided to other parties if you have not given consent to do so, unless this is necessary within the scope of the performance of the agreement you enter into with us or when required by law.
  8. Cookies

    1. Our website uses cookies. A cookie is a small simple file that is sent along with pages of this website and read or stored by your browser on the hard drive of your computer. Cookies are also used by third parties we have engaged. When visiting our website for the first time, a pop-up is displayed indicating that by clicking on our website you accept the cookies. By clicking on our website you give us permission to use all cookies and plugins as described in the pop-up and this privacy and cookie statement. You are free to disable the cookies in your browser. Be aware, however, that our website may no longer perform optimally, as a result.
      1. We make use of the following cookies:
        1. Google Tag Manager to manage the following external services.
        2. Google Analytics for general user statistics
        3. Hotjar to analyse the user experience
        4. VWO to carry out A/B tests
      2. We may also use the above cookies for the following purposes:
        1. to generate general statistics and to gain insight into how our site is used by the public;
        2. to optimise our website and services;
        3. to generate and analyse statistics to identify potential leads and to contact the relevant organisations for B2B marketing purposes.
    2. We have no control over what third parties do with cookies. For more information about these parties and how they handle cookies, please refer to the privacy policy of the respective companies.
  9. Security

    1. We implement security measures to limit abuse of and unauthorised access to personal data. In particular, we implement the following measures:
      1. logical access control through the use of passwords;
      2. secure network connections through TLS/SSL technology;
      3. special-purpose access restrictions;
      4. monitoring powers conferred.
  10. Third party websites

    1. This statement shall not apply to third party websites connected by links on our website. We are not responsible for the way third parties handle your data. We encourage you to read the privacy statements of these websites prior to making use of these websites.
  11. Changes to the privacy and cookie statement

    1. We reserve the right to make changes to this statement. Changes will be published on this website. It is advisable to regularly consult this statement in order to be aware of any changes.
  12. Inspecting, modifying or deleting your data

    1. If you have provided us with personal data through our website, you may send us a request to inspect, modify or delete these data. To do this, please contact us by email on info@converdo.com.

      To prevent abuse we may request you to identify yourself adequately. When it concerns access to personal data linked to a cookie, you must send a copy of the cookie in question. You can find these in your browser settings. If the data is incorrect, you may request us to modify the data or have it deleted.
  13. Dutch Data Protection Authority

    1. Obviously, we are happy to assist you with any complaints you may have about processing your personal data. Under the Privacy Act you also have the right to lodge a complaint with the Dutch Data Protection Authority in respect of said processing operations of personal data. To do this, contact the Dutch Data Protection Authority..
  14. Contact details

    1. If you have any questions about your privacy and our privacy and cookie statement, please send these to service@converdo.com, or contact us by telephone on (+31) 085 800 00 88.